2014.07.05【英译中】Harvard ManageMentor - Virtual Teams [12]

neilalien
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发表于:2014-07-05 17:55 [只看楼主] [划词开启]

# Key Idea: Address performance problems
# 关键概念:应对表现问题

When a team member underperforms, the entire group suffers. As the team leader, it's your responsibility to diagnose the team member's problem and fix it.
一个成员表现欠佳,整个团队受拖累。作为团队领导,你有责任诊断团队成员的问题并纠正它。

Every performance problem has a source, and it's the coach's job to find it. If a team member is missing deadlines or falling behind, consider some of the following approaches:
任何表现问题都有原因,而找到它是指导者的工作。如果一个团队成员会赶不上截止日或进度落后,考虑一些以下方法:

Contact the person and ask why. If distractions are getting in the way, find out the source of the distractions.
联系那个成员询问原因。如果有东西让他分心,找到让他分心的源头。

Ask what you can do to help, or what changes the person might make to improve performance.
询问(那个成员)自己能帮什么忙,或他自己会做什么改变来改善表现。
For example, if the person seems overwhelmed by an assignment, work together to figure out how to break the large task into smaller tasks. Or consider assigning portions of the work to other team members who have more time.
例如,如果那个成员看起来被一个任务压垮了,和他一起将那个大任务分解为几个小任务。或者考虑分配那个任务的一些部分给更有时间的其他成员。

Identify barriers to achievement. Perhaps the team member is having difficulty working with another member of the team due to cultural differences, for example.
找出完成任务的阻碍。例如,或许是文化差异,导致那个成员无法与另一个成员顺利合作。

Look for opportunities to help that person bond with other members of the team.
留心寻找机会来帮助那个成员与其他成员建立纽带。

Ensure that the team member understands and agrees to the team processes and desired outputs. At the same time, define success—what does the team member need to do to satisfy your expectations?
确保那个成员了解并同意团队工作流程和预期成果。同时,定义目标——那个成员需要做什么来达到你的期望?

Make the consequences of continued poor performance very clear. Then be sure you communicate when the team member's performance improves. With a virtual team, that may not be as easy as walking down the hall. Consider sending an e-mail or recognizing the person's achievements in a team meeting.
清晰阐明持续不佳表现的后果。之后注意要在那个成员表现进步时与他沟通。对于虚拟团队,这可能不止走段路那么简单。可以发封祝贺邮件或在团队会议上公布那个成员的成就。


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2014.05.28【英译中】Harvard ManageMentor - Virtual Teams [01]
2014.07.03【英译中】Harvard ManageMentor - Virtual Teams [11]
最后编辑于:2014-07-05 17:55
分类: 英语
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