2014.10.31 【英译中】 2014BEC高级写作范文(13句)

Penamia (Penamia) 译译生辉
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发表于:2014-10-31 02:03 [只看楼主] [划词开启]

 A survey on performance of our department which is Customer Service, was carried out amount employees and customers.

我们客户服务部针对雇员和客户进行了一份业绩调查。

A few findings are developed in this following report.

以下报告涵括了部分调查结果。

First of all, to start with positive points, it was reported that management fosters team spirit, and it is well followed by employees.

首先,从积极角度上,这份调查指出了管理层促进了团队精神,而雇员也深受感动。

Moreover, excellent feedbacks from our customers were received, they were all fully satisfied with services provided to them.

更多的,我们接到了来自顾客的有效反馈,大多数顾客对我们所提供的服务感到满意。

In addition, sales results exceeded plan this year, which refect our effectiveness.

另外,今年的销售额超过原本的预算,这也反映了我们效率。

Secondly, unfortunately, there is still weaknesses which could be improved.

其次,不幸的是,我们的服务仍旧存在着一些漏洞,而这些是可以改正的。

For instance, the questionnaire sent to employees outlines the lack of motivation within our team, people don’t work with gusto.

例如,从雇员手中回收的问卷显示了我们的团队缺乏动力,雇员对这份工作并没有很浓厚的兴趣。

Likewise, they all complain about a lack of communication between Technical Service and Sales Department, which can affect our customers.

同样地,他们还投诉了信息技术服务部门和销售部之间缺乏沟通,也这个问题影响到对顾客的服务。

Our competitors may take advantage of it.

我们的竞争对手很有可能就在这一点占据了优势。

Finally, I am confident that we can achieve improvement.

最后,我坚信我们能够提高我们的服务质量。

Regarding the lack of motivation I would recommend our Human Resources department to review their salary statements, indeed, Employees fell a bit of gap between their salary and the ongoing rate, thus pay people what they worth.

关于缺乏动力,我建议我们的人力资源部重新调整雇员的薪水,确实,雇员会感觉到他们的薪水和不断发展的业绩之间存在出入的,因为,我们应该付给雇员他们应得的薪水。

Moreover, praise people and publically recognize their individual performance and leader should define clearly each employee objectives.

此外,我们应该对员工实行奖励措施,公开对他们个人业绩的认可,作为领导者应该对每个员工的业绩目标进行清晰地定位。

In terms of communication, I suggest that our management leader start setting up regular meeting including sales and technical people and foster open dialogue.

通过跟员工的交流,我建议我们的管理领队开始为销售部和信息技术部的雇员多召开一些常规会议,以此来促进两个部门的交流。
分类: 英语
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